Frequently Asked Questions

Visit our Rack Selector page, where you can enter your car details to find the perfect fit. If you need assistance, we’re just a phone call away.

Phone: (08) 8260 6433

Email: info@roofrack.com.au

Our hours are:

  • Mon – Fri: 8:15 AM – 5:15 PM
  • Sat: 8:30 AM – 1:00 PM
  • Sun & Public Holidays: Closed

At checkout, we ask for your vehicle make and model to double-check your order. If there’s an issue, we’ll contact you.

Still unsure? Call or email us for help.

Phone: (08) 8260 6433

Email: info@roofrack.com.au

Some racks are trickier than others. Installation guides are available on all product pages. If in doubt, give us a call.

We also offer fitting services at our Blair Athol office.

Estimate shipping costs is available by clicking on “Calculate Shipping” on each product page. The final shipping cost will be calculated at checkout. We don’t add any surcharges, the price you see at checkout is the price we pay.

Delivery typically takes 5 to 10 business days within Australia, unless otherwise noted on the product page. We use:

  • Australia Post
  • Direct Freight Express
  • Sendle
  • TNT
  • Couriers Please
  • APD
  • Cochrane’s

Below is a detailed table of average shipping times to Australia:

State Cities Areas Expected Delivery Timeframe
New South Wales (NSW) Sydney, Newcastle, Wollongong Central Coast, Hunter Region, Blue Mountains, Northern Rivers, Illawarra 5-10 business days
Victoria (VIC) Melbourne, Geelong, Ballarat Mornington Peninsula, Yarra Valley, Gippsland, Bendigo, Latrobe Valley 5-10 business days
Queensland (QLD) Brisbane, Gold Coast, Sunshine Coast Cairns, Townsville, Mackay, Toowoomba, Rockhampton 5-10 business days
South Australia (SA) Adelaide, Mount Gambier, Port Augusta Barossa Valley, Fleurieu Peninsula, Riverland, Eyre Peninsula, Limestone Coast 4-8 business days
Western Australia (WA) Perth, Fremantle, Bunbury Margaret River, Pilbara, Kimberley, Goldfields-Esperance, Wheatbelt 7-12 business days
Tasmania (TAS) Hobart, Launceston, Devonport Tamar Valley, East Coast, Huon Valley, North West Coast, Central Highlands 7-12 business days
Northern Territory (NT) Darwin, Alice Springs, Palmerston Katherine, Arnhem Land, Kakadu National Park, Tennant Creek, Nhulunbuy 7-12 business days
Australian Capital Territory (ACT) Canberra Tuggeranong, Gungahlin, Woden Valley, Belconnen, Weston Creek 5-10 business days

Customer Reviews

Chris WilliamsChris Williams
23:32 11 Nov 24
easy to deal with and quick delivery!
ann crossann cross
06:20 10 Aug 24
everything looks fine but I don"t have the van yet to fit it on
Scotty RScotty R
23:39 04 Aug 24
I purchased a from window sun shield that was identical to the original one that was on my car from years ago... fitted perfectly!
Nicholas TurnerNicholas Turner
02:47 04 Jun 24
Great customer service and support, really enjoying my new roof racks.
Andrew BurganAndrew Burgan
05:41 28 May 24
After extremely helpful advice from Peter, I ordered a bike rack at 1:00pm Thursday and it arrived at my home in outer eastern Melbourne at 10:30am Friday [the next day!!]. Quicker than an Express Post envelope. Importantly, it allowed us to go away for the weekend with the bikes securely strapped to the car roof. The bike rack and shipping were cheap too. Would definitely recommend Roof Rack World.
Brian StrathmoreBrian Strathmore
09:23 14 May 24
Specs fitted perfectly with my 2024 vw tiguan ,good communication ,best price by 20% and prompt delivery . Recommended
Steve ClementsSteve Clements
05:54 30 Apr 24
Looking for anything rack related, you're mad not to come here.Came in looking for a bit of an unusual set up and Lou took his time to get me sorted down to the last detail and options.Appreciate it, thanks.
Karen GillowKaren Gillow
07:05 26 Apr 24
We were looking for parts that were several years old. Not only did Roof Rack World have them, the service over the phone and prompt delivery of the correct parts was brilliant. Way better than local roof rack suppliers in Brisbane. Thanks RRW!
wayne mckaywayne mckay
00:36 18 Apr 24
Roof Rack World ROCKS...Super fast Delivery = Made my Month, Job Done leaving Early. 6 STARS.
Ange vxAnge vx
15:41 30 Mar 24
Great service from Lou and the team, highly recommended
Geoffrey PolglaseGeoffrey Polglase
09:48 19 Mar 24
A big shout out to Peter , He contacted me the same day i placed my order to let me know that the part i had ordered online was the wrong part for my vehicle. Changed the order and got a part refund. Thats what i call good service thanks Pete.
Fletcher SchuttFletcher Schutt
10:38 05 Mar 24
Went in store, close too finishing time after a few roof rack items for a truck and a van. excellent service, knew exactly what i needed and were more then happy too answer any questions i had!! will defiantly be a return customer!!!!
George kochGeorge koch
23:00 02 Dec 23
Absolutely amazing service by David. We came in to buy a roof rack to suit our tent and awning. We did our own research and were about to spend $2k but David looked at our car and what we wanted to mount. Sorted us out with bars for a 1/4 of the price and everything is mounted perfectly and looks amazing. Now our setup is 30kg lighter than it would be and we saved so much money that we can put into actually adventuring!!! Highly recommend these guys wouldn’t go anywhere else now!
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